Refund policy

At Velaro, we want you to feel confident with your purchase. If you’re not satisfied with your product for any reason, you may request a return within 30 days of receiving your order.

30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

If you change your mind, don’t like the product, or simply decide it isn’t right for you, you may contact us within the 30-day return window to request a return and refund.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with any original tags and packaging. You may also be asked to provide your receipt or proof of purchase.

To start a return, please contact our customer support team at support@veelaro.com.

Once your return has been accepted, we’ll provide you with instructions on how and where to return your item. Please do not send an item back before contacting us, as returns sent without prior authorization may not be accepted.

Refunds

Once we receive and inspect your returned item, we’ll notify you about the status of your refund.

If your return is approved, your refund will be issued automatically to your original payment method within 10 business days.

Please keep in mind that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@veelaro.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged or defective, or if you receive the wrong product, please contact us as soon as possible at support@veelaro.com.

Provide your order details and information about the issue, and our team will review it and work with you to make things right.

Exceptions & Non-Returnable Items

Certain products may not be eligible for return, including:

Perishable goods, such as food, flowers, or plants
Custom-made, personalized, or special-order products
Certain personal care or hygiene products
Hazardous materials, flammable liquids, or gases
Gift cards

If you’re unsure whether your particular product is eligible for a return, please contact us at support@veelaro.com before sending anything back.

Exchanges

If you would like a different product, size, color, or variation, the quickest option is to return the item you currently have.

Once your return has been accepted, you can place a separate order for the product you want.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you may also have the right to cancel or return your order within 14 days without providing a reason, in accordance with applicable consumer protection laws.

This statutory right does not limit any additional rights you may have under our 30-day return policy or applicable law.